Conditions under which a Product may be returned for a refund:
- The Product was purchased within 45 days of purchase.
- The Product is returned in the original packaging and all components of the product are included.
- The Product including all components is in new and unused condition.
- Orders cancelled before shipment are subject to a 5% credit card processing fee.
Procedure for returning a Product:
- Call 888-280-4066 and inform the Purrfect Fence associate that you would like to make a return. You will then be given an RMA number, which needs to be clearly written on ALL PACKAGES. *** Please have the order number handy when you call. ***
- Once approved, send the merchandise to the address that will be provided when you call for your RMA number.
- Once the merchandise is received and inspected by Purrfect Fence, the customer will be notified of the return and the amount they will be refunded, which will be less the outbound shipping cost as well as 10% restocking and processing fees.
- Any orders returned without contacting us first will be refunded at our discretion. If you send a return without contacting Purrfect Fence and we deem it unable to be credited, we will not re-send it to you. You can have it re-shipped but will be charged accordingly.
NOTE: If the returned merchandise is not in a condition in which it can be resold, it will not be accepted, regardless of whether or not it had been approved over the phone. Also, please note that packages that have been damaged during the return will not be accepted for a refund. We recommend having your packages insured by the shipping company you use to return the merchandise. Customer is responsible for arranging return of product, once approved, at their own expense.
ALL RETURNS ARE AT THE DISCRETION OF PURRFECT FENCE.
We recently ordered 5 Purrect Fence kits and are delighted.
The peace of mind is worth everything – we have lost 2 cats on our supposedly quiet lane, but the lane gets short cut traffic that thinks it’s fine to speed as there is very rarely traffic coming the other way.
Luckily we have a large garden with lots of trees and have enclosed the whole lot with your fence. Our 3 new kittens don’t know the difference of being ‘safe’ but our 5 yr old is a bit put at not being able to wander at will but remains safe and happy getting used to it.
At the time your fence arrived we had a landscape gardener here so he erected the fence for us. After the first stretch of fence, and after watching your DVD his team were dab hands at it. I am so enthusiastic about your product.
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